If you change your mind about your purchase and wish to return it, we will offer a full refund within 30 days (minus the cost of return shipping). All products must be returned to us in original packaging and a resaleable condition, or we will not be able to offer a refund. Please note: we take no responsibility for damage in return shipping, so please make sure you pack your product carefully.  

To arrange a return, please email us at returns@herston-uk.com.

If for some reason your product arrives damaged or faulty, please get in contact with us and we will arrange a replacement immediately. 

To report damage and arrange a replacement, please email us at returns@herston-uk.com.

Due to the nature of working with wood, no two pieces are the same. We see the variants in grain, knots and colouring as a feature of the material, an emblem of its authenticity and therefore, we embrace them whenever they appear. Unfortunately, we will not offer a replacement based on dissatisfaction with the naturally occurring features of wood.